Refund Policy
1. About our Refund Policy
1.1 Customer Service
Thanks for taking the time to read our refund policy (Policy). We are Bold Baby Ltd ABN 32 727 287 035 (Bold Baby, we, our, us and other similar terms). Your satisfaction with the goods we sell is really important to us, which is why we have taken the time to prepare this Policy. It sets out your rights to a refund for goods you purchase from our website.
Please consider our Policy prior to making a purchase. If you have any questions or customer service matters you would like us to address, contact us via the details set out at the end of this Policy.
1.2 The Australian Consumer Law
The goods you purchase via our website come with guarantees conferred by the Australian Consumer Law. Nothing in our refund policy is intended to deny you those rights.
2. When we provide refunds
2.1 If the goods do not meet the description on our website
Sometimes errors occur during manufacture, when being packed or elsewhere along supply chains. If the goods do not meet the description on our website, we will replace the goods or refund the money, whichever you prefer.
2.2 If the goods are unsafe
If you find the goods are unsafe for their intended use, then please do not use them and contact us as soon as possible. We would be deeply concerned about this, and we want to know about it as soon as possible.
If the goods are unsafe for their intended use, we will replace the goods or refund the money, whichever you prefer.
2.3 If the goods do not do what we said they would do
We stand by the representations we make on our website and if the goods do not do what we said they would do, we will replace the goods or refund the money, whichever you prefer.
However, just because someone on YouTube said it would do that doesn’t mean we agree, so please consider how we describe the purpose of the goods on our website.
Of course, if the manufacturer promised it would do something which it does not do, we would like to hear about that also. We don’t want our customers to be, nor do we want to be, misled.
2.4 Other major problem with the goods
Where there is another major problem with the goods as defined in the Australian Consumer Law, we will replace the goods or refund the money, whichever you prefer.
2.5 Unopened returns within 100 days
In addition to your rights under the Australian Consumer Law, we accept returns of new, unopened products within 100 days of delivery.
To qualify, the goods must be unused, in their original packaging, and in resalable condition.
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Customers are responsible for return shipping costs.
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A 20% restocking fee may apply.
Refunds will be processed once the returned goods have been inspected and confirmed as unopened and in resalable condition.
3. When we do not provide refunds
3.1 Change of mind
We do not provide refunds or replacements simply because you change your mind after opening or using the goods, or because you find the goods cheaper elsewhere. Please choose carefully before purchasing.
3.2 Misuse
We do not provide refunds if you misused the goods and that misuse caused the problem or otherwise damaged the goods.
3.3 Anything else
If there is an eventuality not otherwise set out in this Policy, then we would refer to the rights and remedies available under the Australian Consumer Law.
4. Damaged goods and delivery problems
If goods arrive damaged, please contact us as soon as possible. We will provide you with further instructions and arrange a replacement or refund where appropriate.
Any product which you say was damaged during delivery must be returned to us in the condition in which you received it.
5. Refund timeframes
Once your return has been received and inspected, refunds will be processed within 10 business days to your original payment method.
We will notify you once your refund has been processed.
6. Contacting Us
You can contact us by:
(a) email at support@bold.baby; or
(b) post at Ground Floor, 470 St. Kilda Rd, Melbourne VIC 3004, Australia.
We aim to respond to any queries or requests for refunds within 7 days of receiving them.
