Shipping policy

Processing and dispatch

  • Orders are usually dispatched from our Sydney warehouse within 2 to 3 business days. 
  • Orders are not shipped or delivered on weekends or public holidays. • Once your order ships, you will receive an email with a tracking link to monitor your delivery.
  • During busy periods such as sales and public holidays, dispatch may take longer. If there is a significant delay with your order, we will contact you by email or phone. 

Delivery costs and timeframes

Metro delivery is free across Australia. For regional and rural addresses, delivery costs are calculated at checkout based on your location.

Most deliveries arrive within 10 business days of dispatch, though timeframes vary with distance. While we do our best to deliver within the timeframes given, we cannot guarantee an exact delivery date. Carriers can experience delays outside our control, particularly during peak periods. 

Tracking

  • Once your order is on its way, you will receive an email containing tracking information.
  • Your tracking link will take you to the carrier’s own tracking page. 

Delivery information

  • The Bold Baby Cot arrives flat-packed in a box. It is a heavy item and two people are required to lift it. 
  • We ship with a range of national carriers depending on your location. All are kerbside services, so drivers are not able to carry large items upstairs. Drivers may at their own discretion deliver inside premises on request, but they are not obliged to and must follow their own company’s policies. 
  • You must arrange for somebody to be home to take receipt of your cot and bring it inside. • Please make sure your delivery details are correct at the time of ordering. Errors may cause delays and additional costs if a parcel is returned to us. 

Pre-order lead times

  • Delivery lead times for pre-ordered items are shown on the product page. These are estimates and can change based on availability. 
  • We do our very best to meet these timeframes, but delays can occur beyond our control. We will keep you updated if there is any delay with a pre-ordered item.

Returns

We accept change-of-mind returns on unopened cots within 100 days of delivery. Conditions apply, including return shipping at your cost and a possible restocking fee. 
If your cot arrives damaged or faulty, contact us at support@bold.baby as soon as possible and we will sort it out. 
For full details, see our Refund Policy at bold.baby/policies/refund-policy.